Something not right? We’re here to help.

We are committed to offering a high standard of service to everyone who interacts with Manchester Central Mosque.

If something hasn’t met your expectations, we want to know so we can address it appropriately and learn from the experience.

Step 1: Speak to Us First

If you’re on-site, please speak to a member of staff. Many issues can be resolved quickly and informally by our on-site teams.

If you’re not visiting in person, please get in touch via:

📧 Email: [email protected]
📞 Phone: 0161 224 4119
🌐 Website: Visit our Contact Us page to find the relevant department.

Customer Complaints Team
Manchester Central Mosque
20 Upper Park Road
Manchester
M14 5RU

Once we receive your complaint, a member of staff will collect the necessary information and pass it on to a designated trustee for review.

We aim to acknowledge your complaint within 2 working days. Please note:

➡️ An acknowledgement confirms receipt, but it does not mean the issue is resolved.
Some matters may take longer to investigate, but we will aim to keep you informed and respond as promptly as possible.

Step 2: Escalating Your Complaint

You may escalate your complaint only under the following circumstances:

• You have not received an acknowledgement of your complaint within a reasonable timeframe (typically 2 working days), or
• You have received a final response but are not satisfied with the outcome

➡️ If your complaint is actively being investigated and regular contact is being maintained, escalation at that stage is not appropriate. We ask for your patience during ongoing investigations, especially if updates are being provided.

To escalate, you can request your case be referred to our Complaints Team.